Shipping policy

Production, carriers, tracking & proof of delivery

General information only. Not legal advice. Shipping is performed by independent sellers and third-party carriers. The DropMuse may provide tools and policies but is not liable for carrier delays, customs, or events outside reasonable control.

Marketplace role: The DropMuse connects buyers and sellers. Delivery and shipping incidents (including loss, damage in transit, or seller-side handling) are primarily between buyer and seller, subject to our Returns & refunds and Terms of Service, and applicable law.

1. Resale orders — who ships

For orders placed through the collector resale marketplace, the seller is the collector (reseller) who listed the item. They are responsible for packing, shipping, tracking, and carrier issues for that shipment—not the original artist from an earlier primary sale. Delivery problems, loss, or damage in transit for that resale order should be addressed with the reseller and our dispute tools for that order. See Returns & refunds and Terms of Service.

2. How shipping works

Estimated shipping times are as stated on each seller's listing and are indicative only. Carrier transit times may vary by carrier, destination, and season. The DropMuse does not guarantee delivery by any specific date.

3. Carriers & tracking

Sellers should ship using reputable carriers. Where available, tracking numbers should be provided in your order view. Tracking is the primary evidence we use to confirm that a package was shipped and, where applicable, delivered.

“Shipped” status must reflect reality: the parcel has been tendered to the carrier (or equivalent). Premature “shipped” marks may be treated as policy violations.
Delivery is generally evidenced by carrier status (e.g. “delivered”) or signature/GPS proof where the carrier provides it.

Fraud prevention. False claims about shipping or delivery undermine trust. Sellers must not assert shipment without actually shipping. Buyers must not claim non-receipt when delivery is confirmed by the carrier. We may deny refunds, reverse chargebacks where abuse is shown, and suspend accounts—see Customer support & trust.

4. Risk of loss

Risk of loss and title pass according to the seller’s stated terms and carrier practice (e.g., upon tender to carrier or upon delivery). If a package is lost in transit, open a dispute through your Dashboard or use the Contact page with the order ID; we may ask the seller for proof of shipment and work with carriers where feasible. We do not insure every shipment; purchase carrier insurance where offered.

5. Domestic orders (U.S. only)

All orders are shipped within the United States. Buyers are responsible for providing a correct shipping address and phone number. Delays due to incorrect addresses or issues with local carriers are the responsibility of the buyer. Customs, import duties, and taxes do not apply within the U.S.

6. Wrong or incomplete address

If an order is returned due to an address error entered by the buyer, additional shipping may be charged for reshipment. If entered by the seller, the seller should correct at their expense where appropriate.

Refund implications when checkout details are wrong are summarized under Returns & refunds — Shipping address accuracy.

For seller-fault returns that require shipping an item back, see Returns & refunds — Return shipping & labels.

7. Questions

For shipping questions on a specific order, open a dispute through your Dashboard or use the Contact page. For general shipping questions, see the FAQ.

Effective from: June 1, 2026